Privacy Policy

RN Labs (“RN Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our websites and online services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Information you provide, such as your name, email address, phone number, company name, and other details you submit through forms, email, or calls.
• Scheduling information when you book time through a third-party scheduler (for example, Calendly). That provider may collect information you enter on their platform under their own policies.
• Technical data such as IP address, device type, browser type, general location derived from IP, pages viewed, and timestamps—typically collected automatically through cookies and similar technologies.

2. How we use information

We use information to:

• Respond to inquiries and provide client services;
• Operate, maintain, and improve the Services;
• Analyze usage trends in aggregated form;
• Comply with law, enforce our terms, and protect rights and safety;
• Communicate with you about services you request or that may be relevant to you.

3. Cookies & similar technologies

We and our vendors may use cookies, pixels, and similar technologies to enable core functionality, remember preferences, measure performance, and support integrated tools. You can control cookies through your browser settings. Disabling certain cookies may limit functionality.

4. Third-party services

We may use third-party services that process data on our behalf, including:

• Scheduling providers (such as Calendly) when you book appointments. Their handling of your information is governed by their terms and privacy policy.
• Messaging or chat tools that may be integrated with our Site for business communications. Those tools may set cookies or load scripts subject to the provider’s policies.
• Hosting, analytics, and infrastructure providers necessary to run the Site.

We do not sell your personal information for monetary consideration. Where required by law, we will honor applicable rights requests as described below.

5. SMS & text messaging

If you opt in to receive SMS or MMS messages from RN Labs where offered, we will use your mobile number only for the purposes disclosed at the time of opt-in. Message frequency may vary. Message and data rates may apply. You can opt out at any time by following instructions in the messages or contacting us using the information in the footer of this Site.

We do not combine SMS consent collection on our Site with unrelated embedded chat tools in a manner that would conflict with carrier or platform policies. Appointment scheduling through third-party links (for example, opening Calendly in a separate browser context) is hosted by that provider under its own disclosures.

6. Retention

We retain information for as long as needed to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on context.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing. To submit a request, contact us using the details below. We may need to verify your identity before responding.

9. Children’s privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the “Last updated” date. Material changes may be communicated through additional notice where appropriate.

11. Contact

Questions about this Privacy Policy or our privacy practices: contact RN Labs at (240) 535-0378, or by mail at 1647 Ceddox St, Baltimore, MD. These contact details are also shown in the footer of this Site and are used for brand verification where applicable.